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Productivity stories

Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Yesterday
AssureCare names Brian Litten Executive Vice President
Artificial Intelligence

AssureCare names Brian Litten Executive Vice President

The hire could help AssureCare win more health plan and pharmacy contracts as healthcare groups demand better coordination for complex patients.

By Sofiah Nichole Salivio • 4 min read • Yesterday
How poor watchlist data undermines sanctions screening accuracy
Fintech

How poor watchlist data undermines sanctions screening accuracy

Poor-quality sanctions lists can swamp compliance teams with false alerts while letting real matches slip through, raising regulatory risk.

By Edmund Ng • 6 min read • Yesterday
FloQast study finds AI leaders close books two days faster
Software-as-a-Service

FloQast study finds AI leaders close books two days faster

AI-mature finance teams are trimming the month-end close and manual work, widening the gap with peers still early in adoption.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Complex digital infrastructure slows financial firms' AI
Network Infrastructure

Complex digital infrastructure slows financial firms' AI

Delays from tangled networks and legacy systems are costing financial firms revenue, compliance time and AI opportunities, a survey found.

By Karen Joy Bacudo • 4 min read • 2 days ago
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
AI will fade, says Dell Technologies' ephemeral Chief AI Officer
Digital Transformation

AI will fade, says Dell Technologies' ephemeral Chief AI Officer

Dell says agentic AI should shift routine tasks below the machine line, freeing staff for expert work while making the role temporary.

By Donovan Jackson • 7 min read • 3 days ago

Stories from Other Regions

Productivity stories

Why maritime and offshore leaders are sinking physical SIMs for global connectivity
Digital Transformation

Why maritime and offshore leaders are sinking physical SIMs for global connectivity

Crew members could save time and cut cyber risk as maritime firms replace physical SIM swaps with eSIMs for shore connectivity.

By Berk Bayraktar • 4 min read • Yesterday
Singapore agentic AI adoption rises to 51% in 2026
Data Protection

Singapore agentic AI adoption rises to 51% in 2026

Most firms are still using AI to speed up staff tasks rather than redesigning workflows, even as adoption jumps to 51%.

By Sean Mitchell • 5 min read • 2 days ago
Nominations open for everywoman in Technology Awards
Digital Transformation

Nominations open for everywoman in Technology Awards

Against a backdrop of AI-driven job losses and skills shortages, the 2027 awards aim to spotlight women whose work could widen tech talent.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
TCS launches AgentHub for drug development AI tasks
Digital Transformation

TCS launches AgentHub for drug development AI tasks

Pharmaceutical groups could cut safety processing costs by 30% as the platform automates regulated drug development tasks under human oversight.

By Mark Tarre • 3 min read • 2 days ago
Inlobo.ai aims to unify AI customer acquisition tools
Software-as-a-Service

Inlobo.ai aims to unify AI customer acquisition tools

Fragmented sales data is prompting businesses to seek unified AI tools that can cut lead leakage and speed up customer conversion.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
ClubManager launches New Zealand platform for clubs
Software-as-a-Service

ClubManager launches New Zealand platform for clubs

Independent clubs in New Zealand can now access local support as ClubManager targets operators seeking tighter admin and higher member retention.

By Mark Tarre • 3 min read • 3 days ago
Why the physical dealership Is the next frontier of digital transformation
Customer Relationship Management

Why the physical dealership Is the next frontier of digital transformation

Dealerships risk stale pricing and wasted staff hours unless digital systems reach the forecourt, where paper labels still lag behind live data.

By Andrew Wood • 5 min read • 3 days ago
UK AI minister urged to prioritise skills & adoption
Data Protection

UK AI minister urged to prioritise skills & adoption

Britain could miss the bigger economic prize if ministers focus on AI start-ups rather than skills, adoption and productivity gains.

By Sofiah Nichole Salivio • 5 min read • 3 days ago
Know your business (KYB) for UK firms
Fintech

Know your business (KYB) for UK firms

Relying on Companies House alone can leave UK firms exposed to hidden ownership, weak screening and regulatory scrutiny.

By Barley Laing • 5 min read • 3 days ago
MMG Dugald River AI boosts zinc recovery & profits
Digital Transformation

MMG Dugald River AI boosts zinc recovery & profits

The system paid for itself in under three months, as Dugald River's AI control tool lifted zinc recovery and profits at its Queensland plant.

By Mark Tarre • 5 min read • 3 days ago
Adyen unifies Tod's global payments across 115 stores
Digital Transformation

Adyen unifies Tod's global payments across 115 stores

The move has lifted approval rates and cut reconciliation work as the luxury group standardises payments across stores and online in 14 countries.

By Karen Joy Bacudo • 3 min read • 3 days ago